Frequently Asked Questions

ReadyTeam is a U.S.-based healthcare virtual staffing company that connects medical practices with highly qualified virtual assistants from the Philippines. Founded by healthcare providers and nurses, we understand the operational challenges healthcare organizations face and provide staffing solutions designed to improve efficiency, reduce administrative burden, and support long-term growth.

We primarily partner with:

• Private medical practices
• Primary care clinics
• Specialty practices
• Wound care providers
• Home health agencies
• Hospice agencies
• Telemedicine practices
• Other healthcare organizations

We also provide virtual administrative professionals for non-healthcare businesses.

Our onboarding process is simple:

1. Schedule a free consultation.
2. Tell us about your staffing needs.
3. We recruit and screen qualified candidates.
4. You interview your preferred candidates.
5. Select your virtual assistant.
6. We assist with onboarding and workflow integration.
7. We continue supporting both you and your contractor after placement.

Most placements are completed within 1 to 3 weeks, depending on the position and interview availability.

Absolutely. We encourage every client to interview candidates before making a final decision.

If your contractor is not meeting expectations, we'll work with you to address performance concerns. If necessary, we'll assist in finding a replacement to ensure your staffing needs are met.

ReadyTeam recruits healthcare virtual professionals including:

• Medical Administrative Assistant
• Medical Receptionist
• Virtual Medical Scribe
• Home Health Intake Coordinator
• Home Health Care Coordinator
• Referral Coordinator
• Scheduling Coordinator
• Medical Records Coordinator
• Insurance Verification Specialist
• Prior Authorization Specialist
• Wound Care Scribe
• Executive Assistant
• Administrative Assistant

Our primary focus is administrative and clinical support services. If you have specific staffing needs outside these areas, please contact us to discuss available solutions.

Our standard introductory rate starts at:
$10.00 USD per hour

After the introductory period, the rate becomes:
$10.50 USD per hour

Contact us for customized staffing solutions or dedicated team pricing.

No. Our pricing is transparent, with no recruitment or placement fees.

Our contractors provide their own:

• Computer
• High-speed internet connection
• Webcam
• Noise-canceling headset
• Professional home office workspace

Clients are responsible for providing all tools and access necessary for the contractor to perform their job duties, including:

• EMR/EHR access
• Practice management software
• Company email account
• Microsoft 365 or Google Workspace account (if applicable)
• Scheduling software
• Secure messaging platforms
• Internal communication tools
• Password manager (if used)
• Any additional software required for the role

Yes. If the position requires answering or making phone calls on behalf of your practice, you are responsible for providing access to your business VoIP (Voice over Internet Protocol) phone system or another approved business telephone solution.

Examples include: RingCentral, Dialpad, Zoom Phone, Nextiva, Microsoft Teams Phone, GoTo Connect, 8x8.

Yes. Most contractors work during your practice's operating hours and can support Eastern, Central, Mountain, or Pacific time zones.

Your contractor can communicate through your preferred platforms, including: Microsoft Teams, Zoom, Google Meet, Slack, Email, Secure messaging platforms, and your VoIP phone system.

Yes. All candidates undergo English communication screening before being presented to clients.

Absolutely. We support secure workflows and expect contractors working with healthcare clients to follow HIPAA privacy and security requirements. We also encourage clients to implement appropriate technical safeguards and security controls for remote access.

Clients maintain control over all system access and permissions. We recommend:

• Multi-factor authentication (MFA)
• Role-based access
• Secure passwords
• HIPAA-compliant communication tools
• Secure remote access policies

You supervise the contractor's day-to-day work, priorities, and workflow. ReadyTeam provides recruitment, onboarding support, contractor relations, and ongoing administrative assistance throughout the engagement.

Yes. We stay involved after placement to help ensure a successful working relationship and provide support to both clients and contractors as needed.

While we focus on contractor retention through ongoing support and engagement, if a contractor leaves, we'll work with you to facilitate a replacement and minimize disruption to your operations.

Simply schedule a free consultation through our website. During the consultation, we'll discuss your staffing needs, recommend the best solution for your practice, and begin recruiting qualified candidates.

Yes. While we recruit experienced professionals, every practice has unique workflows, software, and protocols. Clients are responsible for providing role-specific training and guidance to ensure the contractor integrates successfully into their team.

Yes. As your practice grows, you can increase your contractor's schedule or hire additional contractors. We'll work with you to accommodate your evolving staffing needs.